At HAYDEN AUDIO, every product is checked before it leaves our warehouse because we know how much a musician, studio or creator depends on their gear. If something still isn’t right with your order, this policy explains exactly what you can do.

1. Return & Exchange Window

You may raise a return, replacement or exchange request within 7 days of delivery. Requests raised after 7 days cannot be accepted, though warranty claims (where applicable) remain valid for the warranty period of that product.

2. Conditions for Return or Exchange

To be eligible, the product must meet all of the following conditions:

• The item is unused, undamaged and free from any signs of installation, soldering, modification or physical wear.
• All original packaging, boxes, manuals, warranty cards, cables, adapters, mounts and free accessories are returned with the product.
• Serial numbers, seals, stickers and barcodes are intact and not tampered with.
• The request is raised within 7 days of delivery along with your order ID.

3. Damaged, Defective or Wrong Product

If you receive a damaged, defective or incorrect item, please report it within 48 hours of delivery. To help us process the claim quickly, we request:

• A clear unboxing video showing the sealed package being opened (this is the single most important proof for transit damage claims).
• Photographs of the outer packaging, the product and the damage or defect.
• Photographs of the shipping label and the invoice.

Once verified, we will arrange a free replacement, or a full refund if a replacement is unavailable. You will not be charged any shipping cost in such cases.

4. Non-Returnable Items

The following are not eligible for return or exchange:

• In-ear monitors, earphones, headphones and microphone accessories where the hygiene seal has been opened, for health and hygiene reasons.
• Cables, connectors and consumables that have been cut, soldered, crimped or customised.
• Software, licence keys, downloadable content and gift cards once delivered or activated.
• Products marked as “Open Box”, “Clearance” or “Final Sale” on the product page, except where the item is dead on arrival.
• Products damaged due to misuse, incorrect voltage, power surge, liquid contact, unauthorised repair or normal wear and tear.
• Made-to-order, special-order or custom-configured items.

5. How to Raise a Request

• Email haydenaudio23@gmail.com or call +91 8860600800 with your order ID, the product name and the reason for return.
• Attach the unboxing video and photographs, if the item is damaged, defective or incorrect.
• Our team will review the request and confirm approval, usually within 24–48 working hours.
• Once approved, we will arrange a reverse pickup where the service is available, or share a return address if self-shipping is required.

Please do not ship any product back to us before your request has been approved in writing. Unapproved returns may be refused.

6. Return Shipping

• Damaged, defective or wrong item: return shipping is fully borne by HAYDEN AUDIO.
• Change of mind or ordered by mistake: return shipping charges are borne by the customer and, where free shipping was applied to the original order, the actual outbound courier cost may be deducted from the refund.
• Please pack the product securely in its original box. Products damaged during the return journey due to poor packing may not be accepted.

7. Refunds

• Refunds are initiated within 2–4 business days of the returned product reaching us and passing quality inspection.
• Prepaid orders are refunded to the original payment method and usually reflect within 5–7 business days, depending on your bank or payment provider.
• COD orders are refunded by bank transfer or UPI to the account details shared by you.
• Any discount, coupon or promotional benefit applied to the order will be adjusted proportionately in the refund amount.
• Shipping charges, if separately paid, are non-refundable except in the case of a damaged, defective or incorrect item.

8. Exchange

Where an exchange is approved and the replacement item is in stock, it is dispatched as soon as the returned product passes inspection. If the replacement is unavailable, we will offer a full refund or a store credit, whichever you prefer.

9. Warranty

Warranty terms vary from product to product and from brand to brand. The applicable warranty period and coverage are mentioned on the individual product page and on the warranty card supplied with the product. Warranty covers manufacturing defects only and does not cover physical damage, liquid damage, incorrect voltage, unauthorised repair or normal wear. For warranty service after the 7-day return window, please contact us and we will guide you to the correct brand service process.

10. Cancellations

Orders can be cancelled free of charge before dispatch by contacting us with your order ID. Once an order has been shipped it cannot be cancelled; you may instead refuse delivery or raise a return request as per this policy.

Contact Us

For any questions regarding this policy, our team is happy to help.

• Phone: +91 8860600800
• Email: haydenaudio23@gmail.com
• Address: WZ-30 B/2, Prithvi Park, Tilak Nagar, New Delhi – 110018
• Support hours: Monday to Saturday, 10:00 AM – 7:00 PM (IST)